Account Activation
Basic information: We primarily use the personal data you give us when creating your online account to open and administer this account. The account then allows you to use features, buy credits and benefit from our free and paid services. Your account will also allow you to exercise control over your personal data. Through your account, you can manage your purchases, benefit from special offers, and manage your profile and account settings.
We process this information to perform the contract that we have with you and to provide you with the services you request. If you fail to provide the minimum details required, we will not be able to create an account and allow you to use the services.
Additional information: You have the option to provide additional, optional information on your profile. You are in control of what information you use to complete your profile.
We process this information given your consent. We have provided you with an informative notice placed on your profile settings so that you are aware of the use of this data and how we are sharing it.
You can always revoke this consent by erasing this data directly from your account in your profile settings. Be assured that this data is erased promptly. You are the one who chooses the information you wish to share with our Models.
Integration with Third-Party Accounts for Sign-Up and Login
To streamline our registration and login process, we offer the option for users to sign up or log in using their third-party accounts, such as Google. When you choose to register or log in using such third-party account, we will request your permission to access certain information associated with that account. This typically includes your email address. We use this information to create your user account on our website. Please note that a username will be automatically generated for you but you will be able to edit it if you want.
By opting to sign up or log in through a third-party account, you authorize us to collect, store, and use information from your third-party account consistent with our privacy policy and the permissions you grant. The specific data we access is limited to what is necessary for creating and maintaining your account with us. We do not receive or store your third-party account passwords.
You retain the right to disconnect your third-party account from our service at any time, which will stop the flow of data from that account to ours. However, please note that any data previously collected through this integration will be retained in accordance with our data retention policy.
To improve and promote our services
To understand how we can improve our services and/or find better ways to promote our services to others, we collect your personal data for the following purposes:Analytics and Statistics: We use a limited portion of your data for analytical and statistical purposes. We place great emphasis on the improvement of our services and the enhancement of your experience as a Member or Guest.
To better understand your needs and how we can improve our services, we compile the information you gave to us or that we collected about you when visiting pages on our site or while using our services, to detect general trends regarding the preferences/habits of our users. This helps us, for example, to generate statistics reports on our customers’ activity based on the categories of Models viewed, the countries, or the purchases. The information in these reports is in aggregate form, and cannot be used to identify individuals.
We are also using the services of Hotjar and other third party service providers to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices, such as a device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our website. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out of the creation of a user profile, Hotjar’s storing of your Jasmin site usage data and Hotjar’s use of tracking cookies by following this opt-out link.
Improvements: We use your data for testing, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services, making them easier and more enjoyable to use.
Tailored Service: We share very limited characteristics about you with the Models registered on our site, so that they can deliver a personalized, adapted service to you. Please see section 5 "With Whom do We Share Your Data ?" to learn more.
We also use limited information to tailor our services for you. For example, when you visit and log in on our site we use your IP address to determine the country where you are from, and display our webpages in your language (within the limits of the languages available on the site), so if you visit or login on our site from the United States, our site will automatically display content in English.
Promotion: We have affiliate programs through which webmasters or other third parties can help us to promote our sites.
We share limited information about you with the webmasters or other third parties participating in these affiliate programs, to help them to set up, maintain and optimize their marketing campaigns or promotional activities. This also allows them to track their income. Please see section 5 "With Whom do We Share Your Data ?" to learn more.
Search engines: please be aware that any information that you made public on our site, such as comments on the public wall of Models, may appear on search engines results, together with your username.
We process this information given our legitimate interest in developing and improving our site and our users’ experience, as well as promoting our services and site. When we use cookies or similar technologies for the same purpose (i.e., product enhancement and improvement), we rely on your consent to the use of cookies, including third-party cookies. To learn more about how we use cookies and your choices, please check out our Cookies Policy.
For customer relationship management
Customer relationship management is key to any service and included in this term is any contact we have with you. The following are related instances where we collect and process your personal data:Customer Support & Billing Support: Customer and Billing Support operate 24/7. By sharing your personal details with our Customer and Billing Support Teams, we will be able to provide you with your answers, and any help you may require, more efficiently.
All your communications with our Customer and Billing Support Teams and any information you provide, including comments about Models, are stored and reviewed so that we may respond to your request. This way we can also ensure the full compliance of all users with our Terms and Conditions.
Some of the recorded communications with you will be used for training purposes within the Customer Support and Billing Support Teams, so that we can provide you with excellent customer service.
Please be aware that our Customer Support and Billing Support teams will have access to all information that has been collected about you. By having this access, we ensure that our Customer Support and Billing Support teams have everything they need to give you an appropriate and efficient response.
Please note that Customer Support and Billing Support will use various means to contact you including email and phone, as appropriate.
General Exchanges: We may also communicate with you through emails or any other appropriate means, to inform you of any changes regarding our site or announcements relating your membership, (e.g., successful account creation, change in loyalty mask rank, etc...).
Please be advised that the processing and use of your personal data is necessary given our legitimate interest to deliver appropriate customer support to you and to provide you with relevant information as regards the site and your account.
Payment
We use your identification data and payment information to process transactions. This may depend on which payment method you choose, but is case for most methods.
Please note that depending on the payment method you choose, your payment will be processed by affiliates of our group or third party payment processors/service providers as explained in Section 9 “Payment providers and financial institutions".
The use of your personal data is strictly necessary in this instance in order to execute any payments and provide you with the credits or services you have purchased (i.e. to perform the contract we have with you).
Ensure a safe and Trusting Environment
To protect you and our business, we use your personal data in the following ways:- To detect and prevent fraud/illegal activities.
- To detect potential breaches of our Terms & Conditions and any other relevant rules
- For security & risk assessment (e.g., authentication & verification of identity)
We have a legitimate interest in keeping you and our business safe and ensuring compliance with the T&Cs/rules, which attempt to guarantee this.
Marketing / Information messages
Generally, when you sign up to use our sites, we will send you informative messages and marketing to keep you up to date with the release of new features and/or services, special promotions, offers, etc...
For similar marketing purposes, we will also use the information you provided us and the information we collect from your use of the site and services.
By using this information we can tailor our marketing emails to your tastes or your characteristics (e.g., country). We will never use data classed as “sensitive” for marketing purposes.
Please note that if you participate in the “Refer-a-Friend” program, it is you who will be deemed to have sent any communications (email, referral link) to your friend and not us. See clause 2.1, “Refer-a-Friend” for all information regarding this program. We will use the information we collect through the referral link, once an account has been registered by the referee, to administer such a referral program and to evaluate your and your friend’s eligibility for a reward. In the event a referral program is deactivated for whatever reason subject to our Terms and Conditions, any data retained to administer such program will be promptly erased from our system.
To evaluate the success of our marketing initiatives, we may pseudonymize your email address and use it to generate statistical results. These would be in the form of aggregated data, not personal data (e.g., the number of users per country who receive marketing communications).
Your email will be further used to send survey participation requests, so that we can learn more about your experience and satisfaction or suggestions for improvements to our service.
We have a legitimate interest in keeping you informed and in the outcome of our marketing campaigns. You can, of course, unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out via the “Privacy Settings” in your profile; however, this may mean that you miss out on special offers and information regarding new services.
To personalize our content
We use behavior tracking software, which enables our home page to be personalized to your tastes (i.e., display Models who would be of the most interest to you based on your previous visits and actions taken on the site).
In order to do this we must process and store information related to your activity (e.g., categories of Models you watched, pages you visited, etc.).
You can give your consent to the use of this software through the "cookie banner" (i.e. the banner that was displayed on your device when you entered our website for the first time). By giving your consent, you agree that we will follow your preferences when browsing our site that might reflect your sexual interests to personalize the content of our home page by displaying Models who could be of interest for you, providing you the best experience.
Your acceptance of using this software means that a cookie (i.e., the “gravity_cookie”) is placed in your browser. Once you accept the use of this cookie, your next visit to the site will be based on your previous preferences and page visits.
Without your consent, we will not customize the experience for you.
Please note that you can revoke your consent at any time, though this may negatively affect your future experience on the site.
For this purpose, please check our Cookie Policy. From there, you can manage your preferences and revoke your consent.
If you face any difficulties, feel free to contact our Customer Support at dsr@jwsprivacy.com. We will be happy to assist you in any way possible.
For loyalty program participation
We consider this program as a game and entertainment/amusement initiative.
You can earn points and achieve ranks, which will allow you to access more exclusive content, which is how we reward your loyalty to our site.
The entertainment you receive through this program is an additional service to the main service provided on our site.
If you do not want to participate, contact our Customer Support and request the cancellation of your participation. This will not affect your use of the site.
We have a legitimate interest in rewarding your loyalty to the site.
To comply with any legal requirements and enforce our legal rights
We may rely on a legal obligation to process your personal data. For example, we must retain your transaction information to maintain legally required accounting records.
We may also use your information to respond to requests of competent authorities or given our legitimate interest to establish, exercise or defend legal claims. If necessary, we would use your data to investigate issues with the bank processing your payment, or with a debt collector, in cases of unpaid transactions, chargebacks or refunds.
We may also combine our data with information lawfully obtained from other third-party sources, for the above purposes.